Frequently asked questions

Life can be a unique and challenging experience. Much of the time we are able to deal with the everyday issues that arise however sometimes life challenges us in unexpected ways. If you are having difficulty dealing with certain situations or emotions, counselling provides an opportunity for you to discuss your concerns in a confidential and safe environment.

People talk with counsellors for many different reasons. Some individuals may simply want to talk through a challenging decision or talk about a difficult experience. Others seek help for issues that they have been struggling with for a long time or that create a lot of distress in their lives.

By talking through your concerns with a counsellor you will deepen your understanding of what is happening and develop alternate ways of dealing with the situation. Our goal in therapy is to uncover your unique and innate abilities to successfully manage your emotions, relationships and problems.

The number of sessions will vary depending upon each individual’s needs. For some people, a few sessions are sufficient, while others may choose to come more often. The length of therapy depends on what you are looking for from therapy and the types of challenges you bring to it. Each client retains complete control of the therapy process and has the right to discontinue treatment at any time. I will encourage you to discuss any concerns that you have about your progress or therapy with me.

Poulter Counselling operates as a fee-for-service clinic. Psychological services are not covered by OHIP, but may be partially covered by your extended health insurance plans. If you are intending to use insurance mental health benefits to pay for all or part of your treatment costs, please contact your insurance provider to ensure that your claim will be covered.

Mental health concerns relating to a motor vehicle accident (for your or a family member) are eligible for coverage under the Statutory Accident Benefits Schedule but clients must first apply to their insurer for benefits.

Payment for services is an important part of any professional relationship and fulfilling this responsibility demonstrates your commitment to therapy. The cost of individual therapy is $120 per hour. Approximately 50 minutes is devoted to therapy with the client and 10 minutes for documentation. Fees are subsidized for seniors and clients suffering financial hardship. Payment methods include e-transfers, credit card, cash or cheque and are due at the time of each visit. A receipt will be provided for all payments.

If you are unable to keep your scheduled appointment for any reason, please provide Susan with at least 24 hours advance notice to avoid being charged for your session.

Clients are encouraged to recognize that there is no better investment than their mental health.